Refund policy

Thank you for shopping with Tiny Loops Co.! Because each item is handmade to order, our policy looks a little different from standard retail returns. Please read below for details.

Handmade Items

All Tiny Loops Co. products are lovingly handmade, and small variations in stitching, color, or size are part of what makes each piece unique — not a defect. Because of the time and materials that go into each order, we're unable to accept returns simply due to change of mind.

Damaged or Defective Items

If your item arrives damaged or with a genuine manufacturing defect, we'll make it right. Please contact us within 3 days of delivery with:

Your order number
A description of the issue
A photo of the damaged or defective item

We'll offer a replacement or repair where possible.

Order Cancellations

Since most items are made to order, cancellation requests can only be accepted within 24 hours of placing your order, before crafting begins. After this window, we're unable to cancel or modify the order.

Non-Returnable Items

The following are not eligible for return or refund:

Custom or made-to-order pieces
Items that show signs of wear, washing, or use
Sale or clearance items (unless damaged or defective)

How to Request a Refund or Replacement

Email us at laiba.ashraf143@gmail.com within 7 days of delivery.
Include your order number and photos of the issue.
We'll review your request and respond within 2–3 business days with next steps.